Your Privacy Is Our Responsibility

89ok collects the following types of information from users:

1.1 Information You Provide Directly

Information you provide when creating and managing your account:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• Documents submitted for identity verification (if applicable)

1.2 Automatically Collected Information

When you use our site or app, certain information is collected automatically:

• Internet Protocol (IP) address
• Device type, operating system, and browser information
• Browsing history and log data on the site
• Information obtained through cookies and similar tracking technologies
• Time, location, and method of account login

1.3 Transaction Information

We store records of your deposits, withdrawals, and betting activity. This is necessary for account security, fraud prevention, and dispute resolution.

89ok uses collected information for the following purposes:

• Account management: To create, verify, and manage your account.
• Payment processing: To complete deposit and withdrawal requests.
• Customer support: To resolve your questions and complaints.
• Security assurance: To detect and prevent fraudulent activity.
• Age verification: To ensure services are only provided to those aged 21 or above.
• Service improvement: To analyse user experience and improve the platform.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible gaming: To identify excessive gambling risk and provide necessary support.

We never sell your information to third parties. Data is used only as strictly necessary to operate the service.

89ok places the highest importance on the security of your personal information. We apply the following technical and organisational measures:

3.1 Technical Security

• All data transmission is secured through SSL encryption.
• Data stored on servers is kept in encrypted form.
• Firewalls and access control systems are active to prevent unauthorised access.
• Regular security reviews and vulnerability assessments are conducted.

3.2 Retention Period

We may retain your information while your account is active and for a defined period after account closure as required by law. Transaction records may be retained for an extended period, particularly for the purpose of resolving financial disputes.

3.3 Response to Data Breaches

Should a personal data breach occur for any reason, we will notify affected users as quickly as possible and take the necessary remedial action.

89ok may share information with third parties in specific circumstances and subject to strict conditions. The following cases apply:

4.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support operations. These partners receive information only for the purpose of completing designated services and may not use that information for their own purposes.

4.2 Legal Obligations

We may be required to provide necessary information in response to a court order, legal investigation, or a lawful request from a government authority.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance.

4.4 Advertising and Marketing

We do not sell or transfer personally identifiable information to third-party advertisers. However, aggregate statistics (such as total user counts) may be used in business reports.

The 89ok website uses cookies and similar technologies. Cookies are small text files stored on your device that help the site recognise you.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security. These cannot be disabled.
• Analytics cookies: Used to measure site usage and identify opportunities for improvement.
• Preference cookies: Store your language and display preferences.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

As a user of 89ok, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request deletion of your personal information (legal obligations may apply).
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to portability: You may request a copy of your information in a structured format.

To exercise these rights, contact our support team. We will respond as promptly as possible after verifying your request.

89ok operates for users aged 21 and above only. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.

If we become aware that information from a minor has been collected, we will immediately delete that information and deactivate the associated account. If a parent or guardian suspects their child has registered on our platform, please contact us.

89ok's servers may operate in multiple locations. Your information may be transferred across international borders. For such transfers, we ensure that the receiving party complies with appropriate data protection standards.

For data transfers, we put in place suitable contractual arrangements to maintain the level of protection described in this policy.

89ok reserves the right to change, revise, or update this privacy policy at any time. For significant changes, we will:

• Publish a visible notice on the platform.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of the document will be changed.

Continuing to use the platform after changes take effect will be considered as your agreement to the new policy. You should therefore review this page regularly.

89ok is committed to responsible gaming. We analyse your gaming activity data to identify excessive or risky behaviour and to provide support to users when needed.

Information collected for this purpose is used solely for the benefit of the user. You can find more details on the Responsible Gaming page.

For any questions, comments, or complaints regarding this privacy policy, please contact our support team. We provide assistance in both Bengali and English.

To exercise your privacy rights, contact us by email or live chat. We will take appropriate action after verifying your identity.